CUSTOMER SERVICE / SHIPPING RETURN AND REFUND POLICY
General Information ( You will find answers to questions by scrolling down the page)
What type of payment do you accept?
When is my credit card charged?
My Privacy & Security?
Are the transaction secure?
Fair Credit Billing Act
Where do you ship from and what are your shipping rates?
Where do you ship to?
What is your turn around time for personalization?
What about RUSH jobs?
Can I get a sample before I order?
Is there a minimum order?
How is my price determined on the builder?
Can I change my order or cancel it after I have placed it?
What is your return policy?
Color Matching Policy?
What is Screen Printing?
What is Digital Printing?
What forms of payment do you accepWe accept Visa, MasterCard, Amex and Paypal through our secure online ordering system. For large Team or large orders, we can arrange alternate payment methods. Please Contact us you have any questions about alternate payment methods.
When is my credit card charged?
Our secure real-time ordering system will authorize your card the moment you place your order, and a settlement (debit) will likely occur within 24 hours. Some items need to be special ordered, and may require a delay of a few days or even weeks before we are able to ship. We will do our very best to keep you up to date on any exceptional delays. If you prefer not to wait for a delayed item, we will happily cancel your order and refund the full purchase amount on your credit card. If at any time you are curious about your order status, please refer to the account page and login with your e-mail and password
Privacy & Security
Icehockeyjersey.com knows that you care how information about you is used and shared. Please know that Thesportingstore.com is not in the business of selling customer information. Many spammers and spoofers use programs that randomly generate e-mail addresses, in the hope that some percentage of these randomly-generated addresses will actually exist. Thesportingstore.com values its customers and respects their privacy. We only collect customer information to improve your shopping experience and to communicate with you about our products, services. We do not sell or rent your personal information to third parties.
Are the transaction secure
At the Icehockeyjersey.com the security of your personal information is our top priority. We insure confidentiality and security in three ways. All information, including your credit card number, is encrypted and only sent over secure Internet lines. While using Secure Socket Layer (SSL) technology, your Netscape Navigator or Microsoft Internet Explorer browser will let you know when the line is secure. With Netscape Navigator, the “key” icon located in the bottom left corner should be complete with no breaks. Internet Explorer uses a “lock” icon for its browser. The “lock” will appear on the browser when using a secure line. On both browsers the “http:” pre-fix will read “https:” when accessing a secure server. If these indicators are present, you can be confident of a secure data transaction.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Icehockeyjersey.com will cover the entire liability for you, up to the full $50.00. The Sporting Store will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Icehockeyjersey.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
The FCBA allows consumers to dispute billing errors by sending a written notice of the dispute to the creditor. To trigger duties under the Act, a person must send a written dispute via mail (US Postal Service) to the “billing inquiries” address on their credit card statement. This dispute must be received by the creditor within sixty days of the statement date on the account statement that first contained the billing error. This often leads to a chargeback to the vendor.
After receiving notice of a dispute, the credit issuer must acknowledge the dispute within thirty days, investigate the claim and, within ninety days, either make appropriate corrections to the account or send a letter to the consumer explaining why the creditor believes there was no error. If the creditor responds that they believe there was no error, the consumer can request copies of documentation supporting the validity of the disputed items.
We ship from locations in California, Florida, New York and Ontario Canada. We offer UPS ground, UPS 2nd Day, UPS Next Day, Canada Post and US Postal Service. Shipping is calculated using a real-time calculator. To obtain a shipping cost estimate, simply add the items you need to your shopping cart, then enter your zip code before the final checkout.
We ship to the 50 U.S. states, APO/FPO, Puerto Rico and U.S. territories addresses. We can also ship select items to Canada and other international countries, please call us for further information on these items as additional shipping fees may apply.
We try to save our customers money by using the postal service or a courier service with the lowest cost. Standard shipping is 4 to 8 business days for blank in stock items. However, if an item is out of stock, it may take 2 to 6 weeks for delivery. We contact you is it out of stock. We offer custom design jersey’s that are created from scratch using our online jersey builder. These jerseys take 2-4 weeks to make, plus the time to ship to you. We do offer 2nd day delivery on select items, please call us for more information.
What is your turn around time for Personalization?
Screen Printing takes 10 to 14 business days from the final art approval, plus the time to ship to you. (two color numbers or may take up to 2 weeks to complete) Orders less than 6 takes approximately 1to 3 weeks
Digital Printing takes an estimate of 10 to 14 business days, depending on the ordered item. Orders less than 6 takes approximately 3 to 4 weeks
Sublimation: Sublimated printing takes an estimate of 2-3 weeks, plus the time to ship to you. Orders less than 6 takes approximately 3 to 4 weeks
Sewn on Letters and Numbers takes approximately 2 to 3 weeks, plus the time to ship to you. Orders less than 6 takes approximately 3 to 4 weeks
Embroidery takes an estimate of 3 weeks, plus the time to ship to you. Orders less than 6 takes approximately 1to 3 weeks/span>
What about RUSH jobs? Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to a 30% addition to your total.
Can I get a sample before I order? If you need a sample of a product before ordering, either blank or printed, give us a call at 800-435-2755. We are e happy to arrange shipment of a sample whenever possible. Usually for a reasonable fee
What is the minimum order. there are no minimum order requirements for blank in stock items. Single items are usually digitally printed, but we can add twill letters and numbers.
Screen printing: Minimum quantity is 6 (If your design contains more than 5 colors, higher minimums may apply. Embroidery: Minimum quantity is 6
Custom Designed Jerseys: Custom designed created with jersey builder shave a minimum order requirement of 12, because these items are made from scratch. There is also a minimum order requirement of 12 for a fully sublimated jersey
Reorders: Minimum order requirement is 6, but please call us to confirm as there are a few exceptions. How is my price determined on the designer?
Your price is mostly determined by three element
Total number of colors selected for printing/twill
The quantity in your order
the type of product you select
Other factors such as customization or special requests also impact the cost.
Themore you order the more you save. The best way to reduce the price per item is to increase the number of item in your order. We suggest ordering a few extras to maximize your savings.
What happens after I place my custom order?
Each order is reviewed by the Icehockeyjersey.com production team. This is to ensure that your design is perfect and ready for printing or embroidery. We’ll review your design and artwork and correct issues such as resolution, alignment, contrast, sizes and more. We send you a copy of your invoice and an artwork proof that illustrates your personalization requests. Nothing is done to your jerseys until this proof is approved.
Can I change my order or cancel it after I have placed it?
If your item has not yet been personalized or shipped we can change or cancel the order upon notification. If already shipped just return goods upon arrival for refund or exchange – shipping charges will apply. Personalize items cannot be cancelled once the customization process has begun.
What is your return policy?
100% Satisfaction Guaranteed! You may return most new, unopened items sold and fulfilled by Icehockeyjersey.com within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Personalized items cannot be returned or exchanged unless there is a manufacturer’s defect. Please use our spec sheets or sizing charts if you are unsure about the features of the garments you would like to order. Some item are subjected to a restocking fee. We encourage you to order blank samples as we can assist you with return options. You can also call us toll free (800-435-2755) and we will supply you with any specs your unable to find online.
Contact us can give you a return authorization number
If you need to return an item, our Customer Service Reps will guide you through the returns process. Please
Color Matching Policy We are unable to guarantee and exact colour match, but we can get close to a 90% match if the pantone color code is provided.
What is Screen Printing? Screen printing is a printing technique that uses a woven mesh to support an ink-blocking stencil. The attached stencil forms open areas of mesh that transfer ink or other printable materials which can be pressed through the mesh as a sharp-edged image onto a substrate. A roller or squeegee is moved across the screen stencil, forcing or pumping ink past the threads of the woven mesh in the open areas.
Screen printing is also a stencil method of print making a design which is imposed on a screen of silk or other fine mesh, with blank areas coated with an impermeable substance, and ink is forced through the mesh onto the printing surface. It is also known as silkscreen, serigraphy, and serigraph. The minimum order for screen printing is 6. The estimated ship time is 7 to 10 business days
What is Digital Transfer Printing? Used in conjunction with a computer and a heat press, the Digital Transfer can produce single or multiple colour transfers in a wide variety of high performance materials. Many of our digitally printed items can be printed and shipped within 48 hours. Unlike more traditional forms of garment decoration, there are no screen or set up costs involved and results in superior durability. We use the industry’s most innovative digital media. Small orders are usually digitallly printed. Digital transfers are perfect for printing high quality custom graphics on a thermo-resin print and cut system. We suggest that you specify the pantone value if you need an exact color match, since we cannot guarantee the exact color reproductions as shown on your computer monitor. We can come very close in many cases.
What is Sublimation? Is a printing process that uses heat to transfer dye onto fabric. Dye-sublimation printing process is primarily used to print on polyester or other synthetic fabrics. a dye-sublimation printer produces true continuous tones appearing much like a chemical photograph. The dye sublimation inks are a pigment suspended in a liquid solvent, like water. The images are initially printed on coated transfer paper as a reverse image of the final design, which is then transferred onto polyester fabric in a heat press operating at a temperature around 180 to 210 C (375 F). Under high temperature and pressure, the dye turns into a gas and permeates the fabric and then solidifies into its fibers. The fabric is permanently dyed so it can be washed without damaging the quality of the image. We can apply a sublimated logo directly onto a white shirt or onto a twill patch that would get sewn onto a garment. We also can sublimate an entire jersey design that includes, logos, numbers and other personalization requests, but requires a team order of at least 12.